PCBL Intranet Portal - Case Study
Client Overview
PCBL Chemical Limited is the largest carbon black producer and one of the major manufacturers of specialty chemicals in India. The company has over 60 years of industry experience. The organization has several manufacturing plants and provides services in over 50 countries.
As the organization grew, there was a need for a better way for employees to access company information, business applications and HR services. To address this need, PCBL partnered with Enaviya to build a modern SharePoint Intranet Portal that provides a single place to share company information, resources, self-service applications and employee engagement. Moreover, the portal will provide better communication between employees and will help maintain the connection of employees within the organization.
Client Requirements
Our client needed an intranet portal that would be modern, easy to navigate, and accessible to all employees. The primary objective was to enhance communication as well as to create a single platform for all company-related business applications, company products, and employee service functions. In addition, the organization needs a secure, scalable, and mobile-friendly platform that could connect with its existing business systems.
- Develop a contemporary SharePoint Online intranet portal.
- Create a single resource for corporate news and announcements.
- Instant access to employee services and company applications
- Easy access to company policy documentation, SOPs, and training materials
- Employee engagement enhancement through celebration/event/reward
- Integration with SuccessFactors, SAP, Azure Active Directory (AD), IT Helpdesk and other Business Systems
- Secure single sign-on (SSO) and role based access
- Display customized information based on the employee’s role and departmental affiliation.
Project Summary
Our client’s goal was to develop a new intranet portal that will advance communication throughout the company. All employees across organizations have multiple systems to gather company information (Example: accessing email, business application and HR services). Thus, they had difficulty in finding information quickly and staying connected to company announcements.
Using SharePoint Online (Microsoft 365), Enaviya developed an Intranet Portal that addresses the various issues that they face in the workplace. The Intranet Portal is a single point of access to all company news, business applications, employee services, and other vital resources for its employees. The portal also contains links to existing business systems that create a seamless user experience for the employees.
Overall, the portal has enhanced communication, employee’s engagement, and access to business resources. Employees now have quick access to all the information needed and Administrators can manage and publish everything from one location.
Challenges
Prior to launching the intranet portal, our client faced several obstacles such as communication management and information exchange throughout the organization. Employees are required to access different systems to obtain company resources or business applications. This impacted on productivity and decreased employees’ engagement.
Internal Communication
News, announcements, and significant updates of the company were communicated through a variety of channels. This resulted in poor communication.Multiple Business Systems
Employees had to use many different applications to have access to human resource services, IT support, and other workplace tools.Accessing Information
Corporate policies and standard operating procedures (SOP's) are located in various locations. Therefore, it took a long time for employees to obtain the correct information.Employee Engagement
There was no single platform for employee recognition, celebrations, company events, and leadership communication.Location based updates
Company employees from different manufacturing units had trouble finding out what was happening in their local area. Such as local news, events, and other important updates.Content Management
Updating company news and adding new content regularly took too much time. The admins who maintained the portal had difficulty keeping the information updated.System Integration
Employees had to use different business systems every day. The organization needed one platform to bring everything together.Solution Implemented
To address these issues, Enaviya created a modern SharePoint Online Intranet Portal. This new portal offers a central location for all types of communication, employee support services, business applications and other important resources. Employees have rapid access to any information they require. Therefore, it is much easier for admins to manage and publish organization related content using one platform.
Centralized Communication
The portal brings all of the company's latest news, announcements, leadership messages, and business updates in one location. Employees will have fast access to the updated information regarding the company. As a result, this enhances communication throughout the organization
Self-service for your employees
With a single platform, employees can access the HR department’s services, obtain IT support, check their pay slips, view their leave balances, and obtain insurance information. As a result, employees no longer have to use multiple systems to obtain information. This saves time and provides better overall service to your employees.
Policies and SOP’s Management
We have implemented a separate section for Policies and SOP’s within the portal. Here, employees can easily search all the latest documents. This helps them to stay informed and follow company guidelines.
Employee Engagement Features
The Portal includes displaying employee’s birthdays, work anniversaries, recognition and other company events. They can also can contribute to polls and other engagement activities. This helps create a more connected workplace.
Fast Access to Business Apps
Employees will have the ability to open SAP, SuccessFactors, IT Helpdesk, Leena AI, YourDost and other apps in one location. The Quick Links feature reduces navigation and provides employees with quick access to important business apps.
Plant Updates and Social Media
Employees can view plant-specific news, local announcements, CSR activities, and company events. Live social media feeds also display the latest company updates. This keeps employees informed across all locations.
Enterprise System Integration
Key enterprise systems such as Azure Active Directory, SAP, SharePoint Online, social media, and internal business applications are all integrated into the intranet portal. This offers smooth user experience.
Mobile Friendly & Responsive Design
The design of the portal works well on desktop computers, laptops, tablet computers or mobile devices. Therefore, employees will continue to have access to all these devices regardless of where they are working.
Secure Access
Using Microsoft’s Azure Active Directory SINGLE SIGN ON (SSO), employees will have secure access to the portal. The good thing is, it eliminates the need for multiple logins and providing secure, role based access to information.
How the Solution Works
With the Intranet Portal, you bring your company’s information and employee services together in one convenient location. Your employees can quickly find what they need. It’s simple to use and easy to manage.
Secure Login
Employees sign in with SSO (Microsoft’s Azure Active Directory SINGLE SIGN ON). They can access the portal by utilizing company account.
Home Dashboard
After log in, employees can view company news, announcements, leadership messages, and plant updates. This makes them to stay informed with latest updates.
Quick Access
Employees can open business apps, HR services, IT support and other resources they need from one place. This saves time and improve productivity.
Easy Content Updates
Admins can post news, announcements, policies and more. Employees always have access to the latest updates.
Employee Participation
Employees can see celebrations, awards, events, and polls which help them connect with the company.
Core Modules Implemented
Enaviya designed and developed several modules to build a fresh digital workplace for PCBL. This resulted in improved communication, streamlined daily tasks, fast access to information, and business services.
Home Dashboard
Provides a central homepage that includes company news, banners, and all of the most important updates.
Quick Links
Offers one click access to the business apps, tools & often used resources
Employee Self-Service
Provides easy access to HR, IT, travel, insurance, and other employee services.
Policies & SOP Management
Allows employees to access company policies and SOPs very easily with one click.
Business Knowledge Hub
Offers process documents, business information, and learning materials.
Announcement Section
Displays company announcements, leadership messages, and business updates
Employee Engagement
Displays birthdays, work anniversaries, welcome messages, awards, polls, and other workplace activities.
Plant Updates
Displays location-specific news, CSR activities, and other operational updates
Learning & Development
Provides LMS updates, training schedules, assigned learning, and course requests
Media & Social Hub
Display’s company’s photos, videos, and live social media feeds all in one place.
User & Content Management
Allows administrators to manage portal content, user access and role-based permissions.
Events & Activities
Displays company events, Fun activities, and workplace programs.
Final Result
The intranet portal helped to improve communication across the organizations. It provides the way to quickly access the required information. It also improved employee engagement. Now employees can access company resources and business apps in one place. Additionally, admins can manage content much easier. Our solution has created a modern digital workplace.
Centralized Digital Workplace
Employees can see company’s latest news and announcements all in one place. They can also share leadership messages and business updates. This helps everyone to stay updated.
Faster Access to Information
Employees are able to quickly open business applications and employee services. They can view policies, company resources, and much more. All of which saves time and increase productivity.
Higher Employee Engagement
Employees can see each other’s upcoming birthdays, work anniversaries, awards, company events, and even join workplace activities. This helps to create a more connected workplace.
Improved Productivity
Employees will spend less time searching for what they need. Through this, they get their work done quicker by having easy access to the tools they need.
Easy Content Management
Admins can quickly publish and update portal content. The SharePoint CMS makes content management simple. This reduces manual work and keeps information up-to-date.
Scalable and Future-Ready Platform
Intranet portal is built on Microsoft SharePoint Online. It is secure and cloud based. And it can easily scale for your future business needs.
Tools & Technologies Used
Industry
- Manufacturing
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