Our support services works in accordance with ITIL (Information Technology Infrastructure Library). We follow an established escalation process from Level 1,Level 2,Level 3, where Level 1 2 3 are Help Desk Engineer, Share point Administrators and Share point developers and Infrastructure Specialists respectively. Any type of issue can be escalated to the Senior Share point consultant if it is necessary.
SharePoint Support Services We Offers
We support SharePoint on-premises, Office 365 or custom SharePoint solution.
SharePoint Technical Support
We address the functional issue in SharePoint application, find root cause and restore the performance to improve the business a process continues. Our technical support offers:
- Solving misconfigured and incorrectly designs architecture
- Fixed codding errors
- Security Check, Resetting of user permission and authentication
- Application tuning and include add-in feature
- Resolving server overloaded and performance issue
SharePoint Consulting & Development Support
- Modernizing or New intranet/extranet portals
- Correcting workflows or Software Integration
- Enhancing search functionalities
- Custom Application Development and customizations
- Improve design, user experience and site branding
Our SharePoint Supports & Maintenance Features
- Issues are measured against Service Level Agreement (SLAs) where the improvement of systems and processes is the implicit aim.
- Using 3 tier support methodologies we provide SharePoint help desk services to its customers, who includes on-going monitoring and administration of SharePoint platform.
- We also ensure that the platform is meeting the business needs in an efficient and organized manner by conducting periodic health checks.
- We provide 24x7 sharepoint administrative support such as proactive health checkup, monitoring and business connectivity using highly experienced SharePoint support engineers
- We have robust knowledge capturing mechanism and a training methodology that ensures quick turnarounds as per the SLA's.
- Information Security is well defined that are externally audited
- We ensure all the on and offshore services are secure and efficient.
SharePoint enterprise services we provides are: