SharePoint Support Services

Rich experience in Sharepoint Support services providing in India to global clients

SharePoint expertise team provides business critical support that offers integration tools, migration services, new dployments or upgrades to existing solutions, file share and connectivity and 3rd party, or On-premises intallations.

SharePoint Software/Application Supports

Our support services works in accordance with ITIL (Information Technology Infrastructure Library). We follow an established escalation process from Level 1,Level 2,Level 3, where Level 1 2 3 are Help Desk Engineer, Share point Administrators and Share point developers and Infrastructure Specialists respectively. Any type of issue can be escalated to the Senior Share point consultant if it is necessary.

  • Issues are measured against Service Level Agreement (SLAs) where the improvement of systems and processes is the implicit aim.
  • Using 3 tier support methodologies we provide SharePoint help desk services to its customers, who includes on-going monitoring and administration of SharePoint platform.
  • We also ensure that the platform is meeting the business needs in an efficient and organized manner by conducting periodic health checks.
  • We provide 24x7 monitoring and support services using its global delivery model through a large talent pool of experienced SharePoint support engineers
  • We have robust knowledge capturing mechanism and a training methodology that ensures quick turnarounds as per the SLA's.
  • Information Security is well defined that are externally audited
  • We ensure all the on and offshore services are secure and efficient.

The business supports services on sharepoint that Enaviya provides are:

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