Phase I
Assessment & Knowledge Acquisition. This phase involves capturing and recording technical details of the systems identified for offshore maintenance.
 A core team of professionals from Enaviya works onsite to gather details of the applications. Knowledge transfer with respect to the functionality of the client’s application, system design, database design, coding, naming & other standards and the test & production environments takes place. The emphasis on documentation and knowledge transfer during this phase is to ensure that both the customer and the project team are confident about Enaviya’s ability to maintain the systems offshore. Having articulated the objectives, Enaviya and the client will determine the gap between the current and desired states. This gap analysis helps set priorities and determine the plan of action.
Phase II
Pilot project and Transition Planning. Enaviya simulates the client’s application environment offshore and maintenance of a small module is piloted. This Pilot project’s metrics would be used as the basis for the application and would be validated for the service levels committed. Service levels are jointly agreed upon on an iterative basis and a detailed proposal for maintaining the system is put together.
Phase III
Ongoing Maintenance. The transition phase having been accomplished, Enaviya takes responsibility for ongoing maintenance and support using its Onsite/Offshore model.
The lessons learned during the engagement become the ‘knowledge repository’ within and among the various development centers decided upon between Enaviya and the Client. The Client can tap into this knowledge base in future project engagements or follow-on phases. |
